Refund & Cancellation Policy

1Overview & Scope

This policy applies to all subscription plans (Monthly, 3-Month, and 6-Month plans) purchased for the LinguoPath platform. All financial transactions, order processing, recurring subscriptions, and refunds are managed in partnership with our authorized reseller and Merchant of Record, Lemon Squeezy (a Stripe company).

23-Day Free Trial Terms

When registering for a LinguoPath Premium subscription, you receive a 3-day full-access trial:

• Zero Initial Charge: Your payment method is validated with a $0.00 pre-authorization. No money is charged to your account on Day 1.
• Trial Cancellation: You may cancel your subscription at any time during the 3-day trial period from your Account Settings. If cancelled, your subscription ends at the conclusion of the trial and you will never be billed.
• Trial Conversion: If you do not cancel before the 3-day trial period concludes, your subscription will automatically activate on Day 4, and your payment method will be charged the selected plan price (adapted to your regional purchasing power).

314-Day Money-Back Guarantee

We stand behind the quality of our Cambridge & TOEFL AI exam preparation engine. If your 3-day trial converts into a paid subscription and you decide LinguoPath is not right for you:

• You are entitled to a 100% full refund if requested within 14 calendar days of the initial charge date (Day 4 through Day 18).
• This guarantee is unconditional and "no questions asked." We will never make you complete unnecessary surveys or jump through hoops to receive your money back.
• Upon approval of the refund, your Premium subscription benefits will be terminated immediately.

4Recurring Billing & Ongoing Cancellations

Subscriptions automatically renew at the end of each billing cycle (monthly, every 3 months, or every 6 months) unless cancelled:

• You can cancel recurring billing at any time with a single click in your Account Settings, or via the manage-subscription link included in every Lemon Squeezy invoice email.
• When you cancel recurring billing, your subscription remains fully active until the end of your prepaid period. You will not be charged again.
• Renewals after the initial 14-day guarantee window are generally non-refundable unless required by applicable statutory consumer protection laws in your jurisdiction.

6Processing Timeframes & Reversal Details

• Turnaround Time: Once your refund is approved, Lemon Squeezy issues the reversal immediately.
• Bank Posting Time: Funds typically appear on your statement within 3 to 5 business days, though some international banks or card issuers may take up to 10 business days.
• Original Payment Method: In accordance with anti-money laundering (AML) and PCI-DSS requirements, refunds can only be sent back to the exact payment method used to complete the purchase (Credit Card, Debit Card, PayPal, Apple Pay, or Google Pay).

7Fair Use & Fraud Prevention

To keep our pricing affordable for language students globally, we monitor for abusive behaviors:

• We reserve the right to refuse refund requests from users who demonstrate bad-faith patterns, such as repeatedly signing up, taking high-volume mock tests, and refunding on sequential accounts using the same card details.
• Accounts found violating our Terms of Service (e.g. automated scraping, credential sharing, or abusive behavior toward systems) may forfeit their eligibility for refunds.